Delay and denial are two common tactics insurance companies use in order to retain their own profits. Insurance companies promise to be there when you are in need, yet often make excuses when the policyholder needs them most. Many policyholders simply do not have the time or money it takes to fight the insurance carrier. Most of us need to react quickly after being injured or damaged, find another place to live after a house fire or find a way to pay for necessary health treatment. Insurance companies are hoping you won't be able to fight back.
When you make a claim, you should expect a swift resolution. Insurance companies are required to assess the claim and pay quickly. However, insurance companies often make unnecessary and long delays. They will tell you they do not have enough information and have questions about coverage. By delaying a claim, they often hope that the policyholder may be willing to accept a lower settlement.